Cambridge Life Solutions on Global TV

by J. Douglas Hoyes

I was interviewed today on Global News in a story about Cambridge Life Solutions. Also interviewed were Laurie Campbell, Chief Executive Office of Credit Canada Debt Solutions, and Jorge Fortune, the President of Cambridge Life Solutions (I’d link to him, but I can’t find him on the Cambridge Life Solutions website).

You can watch the Credit Fixers report by Sean O’Shea on the Global TV website. (You can also watch an interview I did on CHCH TV on the same topic today).

After watching the broadcast, I was wondering why the President of a large company doesn’t appear on his own company website?

In fact, I can’t find any employees names on their website.  That’s strange.

A Google search for Jorge Fortune shows this page that lists him as an entrepreneur in Irvine, California, related to something called

That’s interesting, because the Branch Manager for Cambridge Life in Toronto is Philip M. Allopenna, who is also the Co-Founder, President, GenerationEcho, and is located in Irvine, California.


Oh well, perhaps they both worked together at the same company in Irvine, California, and then moved up here to help us Canadians deal with our debt.

I’ll keep my eyes open, and report back if I learn more information.  For now, here’s a link to our stories on Cambridge Life Solutions.

UPDATE: I stand corrected.  Mr. Fortune’s name does appear on their website, in this blog post he did in response to the Cambridge Life Solutions Global TV interview with Sean O’Shea.  I suggested you go read it now.  Mr. Fortune makes some interesting points.

First, he says that he was just contacted that day to do the interview.  Sean O’Shea called my office at 11:44 am on Tuesday morning to ask me to do an interview at 3:00 pm; I didn’t have any advance warning either.

Second, he says:

At 1:45 minutes into the video a consumer proposal trustee states clients receive collections calls. Our clients are well informed that they are going to receive collection calls during their program. We don’t hide this from consumers. It is told to them when they inquire about our services, in our enrollment package, in their compliance call they complete and all over our website. Even client testimonials talk about receiving creditor calls – however our own clients state the creditor calls were a small price to pay considering the savings Cambridge Life Solutions was able to provide them. Plus most of our clients simply let them go to voicemail.

Interesting.  Most of our clients simply let them go to voicemail. When you file a consumer proposal with Hoyes, Michalos, we are required, by law, to contact all creditors within 5 days of signing the paperwork, and we tell you to answer the phone calls and give the creditors our name and number so we can talk to them.  The phone calls stop.  We would never tell you to simply “let the calls go to voicemail.”

Finally, he says:

They stated Mr. Fortune wouldn’t release success rates. What they failed to mention or keep in the story they did is that consumer proposal and credit counselling agencies ALSO do not release success rates of their programs.

Also untrue.  I can tell you exactly what our success rates are on consumer proposals:

Proposals can last for up to five years, so you have to go back to proposals we filed more than five years ago to determine true success rates.  Of the consumer proposals we filed in 2005, 76.8% were successfully completed.  For 2006 our success rate was 75.7%.  For the first few months of 2007 our success rate is 74.6%.

Note that by success rate I mean the proposal was accepted by the creditors, and the debtor completed all payments.

Creditors accept 92% of all proposals we file as filed, and they further accept another 7% with amendments (meaning they ask for more money).  That’s a 99% acceptance rate; only 1% of the proposals we file are rejected by the creditors.

Over to you, Mr. Fortune.  What is your success rate?



Douglas Hoyes is the co-founder of Hoyes, Michalos & Associates Inc., Ontario's largest independent personal insolvency firm, and the trustee responsible for the Hoyes Michalos Cambridge office.

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